Terms of Service

1. Platform Operator

The Platform is operated by:

2. Service Description

(1) The Platform is an online service that (a) operates a modality-specialized directory of body psychotherapy practitioners and (b) provides practice software (including online booking, video sessions, invoicing, and payment processing) to practitioners on a software-as-a-service basis.

(2) "Practitioners" are independent providers of body-oriented therapeutic services trained in modalities such as NARM, Somatic Experiencing, Hakomi, or Core Energetics. Practitioners may hold credentials such as Heilpraktiker für Psychotherapie (Germany), licensed psychotherapist credentials in their jurisdiction, or recognized modality-specific certifications. Practitioners practice independently within the scope of their credentials and applicable law.

(3) "Clients" are individuals who use the Platform to find and contact practitioners.

(4) The Platform offers orientation, search, and quality screening of practitioner profiles. The Platform does not provide therapy, medical advice, diagnosis, or treatment. Therapeutic relationships and treatment agreements form exclusively between Client and Practitioner.

3. Registration and Use

(1) Use of the Platform by Clients is free of charge.

(2) Practitioners may use a free base profile or subscribe to paid tiers (e.g., Practice Starter, Practice Pro). Current pricing and tier features are listed at kaufmann-health.com/for-practitioners.

(3) You must provide accurate registration information and keep it current. You are responsible for safeguarding your account credentials.

4. Quality Screening

Before admitting a practitioner, the Platform reviews their credentials. Review includes:

• Validity of relevant licenses or certifications (where applicable to the jurisdiction)
• Evidence of training in the modalities the practitioner offers
• Consistency with the Platform's stated quality standards

The Platform does not guarantee treatment outcomes or the professional suitability of any individual practitioner. Clients are responsible for evaluating whether a practitioner is right for them.

5. Fees and Payment

(1) For Clients: Use of the Platform is free. Session fees are agreed directly between Client and Practitioner.

(2) For Practitioners: Subscription fees for paid tiers are billed monthly in advance. When session payments are processed through the Platform, Stripe processing fees are passed through to the Practitioner. Current pricing is published at kaufmann-health.com/for-practitioners.

(3) Tax treatment. Kaufmann Earth LLC is a US entity. Practitioners are responsible for any value-added tax, sales tax, or other taxes applicable in their own jurisdiction on subscription fees or commissions. Where reverse-charge rules apply (e.g., for German business customers under § 13b UStG), the Platform issues invoices net of VAT and the Practitioner self-accounts for the tax.

6. User Obligations

7. Platform Rights

The Platform reserves the right, in case of breach of these Terms, to:

• remove content in whole or in part
• suspend or permanently terminate user accounts
• pursue damages where legally available

8. Disclaimer and Limitation of Liability

9. Intellectual Property

All rights in the Platform, including its software, design, content (other than user- submitted content), and trademarks, belong to Kaufmann Earth LLC or its licensors. Reproduction or commercial use without prior written permission is prohibited.

By submitting content to the Platform (such as your profile, photo, or session description), you grant Kaufmann Earth LLC a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content as necessary to operate the Platform.

10. Privacy

Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.

11. Term and Termination

(1) The Terms apply for an indefinite period.

(2) Clients may terminate their account at any time without notice.

(3) Practitioners on a paid subscription may cancel effective at the end of the current billing period (typically monthly). Practitioners on the free base profile may terminate with one month's notice.

(4) The Platform may terminate for cause without notice, including for material breach of these Terms.

(5) Client wind-down. Where the Platform terminates a Practitioner's account, Client bookings already on the calendar within the next fourteen (14) days will be honored, except where immediate suspension is required by safety concerns, fraud, regulatory order, or other urgent grounds. Where immediate suspension applies, the Platform will use reasonable efforts to notify affected Clients and assist with re-matching.

12. Changes to These Terms

The Platform may amend these Terms with at least thirty (30) days' notice by email to registered users. If you do not object in writing within the notice period, the amended Terms will take effect. If you object, your account may be terminated at the effective date of the change.

13. Governing Law and Disputes

(1) These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

(2) Before initiating any formal proceeding, the parties agree to attempt good-faith informal resolution by contacting hello@kaufmann-health.com and allowing thirty (30) days for response.

(3) EU/UK consumers. If you are a consumer habitually resident in the European Union, European Economic Area, or United Kingdom, nothing in these Terms deprives you of the protection of mandatory provisions of consumer-protection law of your country of residence. You may bring proceedings in the courts of your country of residence, and the mandatory consumer-protection law of that country applies to the extent it provides protections greater than New York law. All other provisions of these Terms continue to apply.

(4) Subject to Section 13(3), any dispute that cannot be resolved informally is subject to the exclusive jurisdiction of the state and federal courts located in Madison County, New York, USA, for disputes between the Platform and Practitioners.

(5) For German business customers, the Platform has appointed an authorized recipient for service of process. The recipient's identity and address are available in the Imprint.

(6) Class-action waiver; jury-trial waiver. To the maximum extent permitted by applicable law, the parties waive any right to trial by jury and agree that claims under or relating to these Terms may be brought only individually, and not as part of any class, collective, consolidated, or representative action. This Section 13(6) does not apply to (a) claims described in Section 13(7), or (b) any claim a consumer is entitled to bring on a collective basis under mandatory consumer- protection law of their country of residence.

(7) Sexual misconduct carve-out. Notwithstanding any other provision of these Terms, claims alleging sexual assault or sexual harassment are not subject to the dispute-resolution procedures, class-action waiver, or forum-selection clause of these Terms and may be brought in any court of competent jurisdiction. This provision reflects the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (Pub. L. 117-90).

(8) EU online dispute resolution. The European Commission operates an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obligated and not willing to participate in consumer arbitration proceedings before a consumer arbitration board.

14. Consumer Withdrawal Rights (EU/UK)

(1) Consumers resident in the EU or UK have a 14-day right of withdrawal from contracts for paid services concluded online. To exercise this right, email hello@kaufmann-health.com within 14 days of contract formation. A model withdrawal form is available on request.

(2) The right of withdrawal expires if the service has been fully performed before the withdrawal period ends with the consumer's express prior consent.

15. Miscellaneous

(1) If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

(2) These Terms, together with the Privacy Policy and any tier-specific or practitioner-specific terms referenced from your account, constitute the entire agreement between you and the Platform regarding the subject matter.

(3) The Platform may assign these Terms or any of its rights and obligations without your prior consent in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.

(4) Practitioners using practitioner-specific features (e.g., the Practice Starter or Practice Pro tiers) are also bound by the Practitioner Terms, which apply in addition to these Terms.