Hosted in the EU
Calls run over EU-hosted infrastructure, so session data isn't routed through third countries just to connect.
Video sessions built around your clients' privacy
Your clients click a link and they're in the session — no download, no account. Nothing is recorded, no AI listens in, and the connection is encrypted and hosted in the EU. For EU practices, a data processing agreement (GDPR Art. 28) is included.
Try Starter free for 30 days
No payment details needed
- Nothing recorded
- No AI on your sessions
- No download for clients
kaufmann-health.com/portal
How private are Kaufmann Health's video sessions?
Very. Video runs on EU-hosted infrastructure (via Daily.co — SOC 2 Type 2 certified, AES-256 encryption) that records nothing by default and runs no AI over session content. Clients need no download and no account — one click puts them in the call. For EU practices, a data processing agreement (AVV under Art. 28 GDPR) is included.
What makes these video sessions private?
Six things to look for in any tool — and how this one is set up.
No recording
Sessions aren't recorded. There's no record button that could accidentally store audio or video.
No AI on session content
No AI assistant listens in, transcribes, or processes what's said to train a model.
Data processing agreement (EU)
For EU practices, we provide a DPA/AVV under Art. 28 GDPR — you don't have to chase one down or move to a business tier to get it.
No download, no account for clients
Clients click the link and join in the browser. No app to install, no sign-up — one less barrier before a session.
Waiting room
Anyone with the link lands in a waiting room first; you admit them. A forwarded link never opens an unattended session.
Two ways to use video
Pick the right one per situation — both are built in.
Booked 1:1 sessions: automatic video link
Every booking gets a video link automatically — in the confirmation, the calendar entry, and the reminder. It runs in the browser on EU servers, and you can switch a given session type to Zoom or Google Meet if you prefer.
Groups & ad-hoc: your own video room (Starter)
A permanent room that's yours. Share the link with your group, your supervision circle, or for a spontaneous call. Waiting room on, nothing recorded.
Built in vs. pieced together yourself
Generic video tools can be made compliant — the difference is how much you have to configure and procure yourself.
| What to check | Generic video tools | Kaufmann Health |
|---|---|---|
| Data processing agreement (AVV) | Often only in business/enterprise tiers | Included |
| Recording | Recording & AI assistant available | Off by default |
| Server location | Configurable, depends on tier | EU-hosted |
| Account/app for clients | Often recommended or required | Just a link, no account |
| Waiting room | Available, switch it on | On by default |
Snapshot, June 2026. Tiers and settings change — always check a provider's current documentation. This is orientation, not legal advice.
Frequently asked questions
How private are these video sessions?
Very. Calls run on EU-hosted infrastructure (Daily.co, SOC 2 Type 2 certified, AES-256 encryption), nothing is recorded by default, no AI touches session content, and clients need no account. For EU practices, we include a data processing agreement (AVV under Art. 28 GDPR).
Are the sessions recorded?
No. Recording is switched off and there's no record button — so audio and video are never stored as a side effect.
Where are the servers / where is the data processed?
Video runs through Daily.co on EU-hosted infrastructure. Daily.co is SOC 2 Type 2 certified and encrypts the stream with AES-256.
Do I get a data processing agreement (DPA/AVV)?
For EU practices, yes — we provide a DPA/AVV under Art. 28 GDPR that you accept in your portal, so you don't have to source one yourself or move to a business tier to get it.
Do my clients need to install anything or create an account?
No. They click the link and join in the browser. No app, no sign-up.
Can I still use Zoom or Google Meet?
Yes. For booked sessions you can switch a given session type to Zoom, Google Meet, or your own URL in your calendar settings. The built-in option is there if you'd rather not.
More in our practice guide: Which video software is GDPR-compliant for therapists?
Private video sessions, built in
Nothing recorded, no AI, encrypted and EU-hosted — with a data processing agreement for EU practices. Part of your Starter plan.
Last updated: June 2026